FAQs
Beverage Product General Questions
What types of beverages do you offer?
What types of beverages do you offer?
We offer a variety of beverages including [Soda, Juices, soft drinks, Energy drink,Sparkling & Tonic Water] in different sizes and flavors.
Are your beverages natural or do they contain additives?
Are your beverages natural or do they contain additives?
Many of our drinks are made with natural ingredients and contain no artificial preservatives. Please check the product labels for specific details.
Do your beverages contain sugar or are there sugar-free options?
Do your beverages contain sugar or are there sugar-free options?
Yes, we offer both regular and sugar-free or low-sugar options to cater to different dietary needs.
Ordering & Shipping
Do you deliver to my location?
Do you deliver to my location?
As of now we deliver to UAE Regions Dubai,Sharjah & Ajman.You can check availability during checkout or contact customer service for confirmation.
What is the minimum order quantity?
What is the minimum order quantity?
For retail customers, there is no minimum order. For wholesale and B2B customers, minimum order quantities may apply. Contact us for details.
How long does shipping take?
How long does shipping take?
Orders are typically processed within 1β2 business days and delivered within 3β7 business days depending on your location.
Do you offer bulk or wholesale pricing?
Do you offer bulk or wholesale pricing?
Yes, we offer bulk pricing for retailers, cafes, restaurants, and distributors. Contact our sales team for more information.
Product & Safety
Are your beverages pasteurized or preservative-free?
Are your beverages pasteurized or preservative-free?
Most of our beverages are pasteurized to ensure safety and extended shelf life. Preservative-free options are availableβsee product labels for specifics.
How should I store your drinks?
How should I store your drinks?
Store in a cool, dry place away from direct sunlight. Refrigerate after opening and consume within the recommended time.
What is the shelf life of your beverages?
What is the shelf life of your beverages?
Shelf life varies depending on the product. It is typically between 6β12 months. Please check the expiry date printed on the packaging.
Returns and Refunds
Can I return a beverage order?
Can I return a beverage order?
We accept returns for damaged or incorrect products. Please report any issues within 24β48 hours of delivery for a refund or replacement.
What should I do if my product arrives damaged or leaking?
What should I do if my product arrives damaged or leaking?
Take a photo of the damaged product and packaging, and contact our customer support team immediately for a replacement or refund.
Customization & Branding
Do you offer custom labeling or private label services?
Do you offer custom labeling or private label services?
Yes, we offer private label and co-branding opportunities for events, businesses, or promotional needs. Reach out to our team for a quote.
Can I request a custom flavor or formulation?
Can I request a custom flavor or formulation?
For large or recurring orders, we offer custom formulations depending on volume and feasibility. Contact our product development team to discuss.
Sustainability & Ingredients
Are your packaging materials eco-friendly?
Are your packaging materials eco-friendly?
We use recyclable bottles and environmentally friendly packaging where possible. Our goal is to reduce plastic use and promote sustainability.
Where do you source your ingredients from?
Where do you source your ingredients from?
We partner with trusted suppliers who adhere to strict quality and sustainability standards.
Frozen Products General Questions
What types of frozen products do you offer?
What types of frozen products do you offer?
We offer a wide range of frozen foods including (Appetizers,Fruits & Vegetables,Zing,Seafood,Chicken Parts,FPP)
Are your products fully cooked or do they need preparation?
Are your products fully cooked or do they need preparation?
We provide both fully cooked and raw items. Please refer to individual product labels for preparation instructions.
Storage & Shelf Life
How should I store the frozen products?
How should I store the frozen products?
All products should be stored in a freezer at or below -18Β°C (0Β°F) to maintain quality and safety.
What is the shelf life of your frozen products?
What is the shelf life of your frozen products?
Shelf life varies by product but typically ranges from 12 months to 18 months. Check the packaging for exact expiry dates.
Can I refreeze products after thawing/defrosting?
Can I refreeze products after thawing/defrosting?
It is not recommended to refreeze thawed products as it may affect quality and safety.
Ordering, Shipping & Delivery
Do you offer home delivery?
Do you offer home delivery?
Yes, we offer temperature-controlled home delivery in selected locations. Delivery slots can be booked during checkout.
What are your minimum order requirements?
What are your minimum order requirements?
Minimum order quantities depend on whether you are a retail or wholesale customer. Please refer to our pricing or contact sales.
How do you ensure frozen items remain frozen during delivery?
How do you ensure frozen items remain frozen during delivery?
We use insulated packaging and cold-chain logistics to ensure all products remain frozen until delivery.
Do you deliver to my location?
Do you deliver to my location?
As of now we deliver to UAE Regions Dubai,Sharjah & Ajman.You can check availability during checkout or contact customer service for confirmation.
Food Safety & Quality
Are your frozen products safe and certified?
Are your frozen products safe and certified?
Yes, all our products adhere to national food safety standards and are sourced from certified suppliers.
Do you use preservatives in your products?
Do you use preservatives in your products?
Most of our products are free from artificial preservatives, however please refer to individual product labels. Freezing at -18oC is our main method of preservation.
Business Inquiries
Do you supply to restaurants or retailers?
Do you supply to restaurants or retailers?
Yes, we offer B2B partnerships. Please contact our sales team for wholesale pricing and distribution agreements.
Can I become a distributor?
Can I become a distributor?
We are open to new distribution partners.
Returns & Refunds
What is your return policy for frozen goods?
What is your return policy for frozen goods?
Due to the nature of frozen products, we do not accept returns. However, if there is an issue with your order, contact us within 24 hours for assistance.
What should I do if a product arrives thawed or damaged?
What should I do if a product arrives thawed or damaged?
Please take a photo and contact customer service immediately.
Sustainability & Packaging
Are your packaging materials recyclable?
Are your packaging materials recyclable?
We are committed to sustainability and use recyclable or biodegradable packaging where possible.