Terms & Condition

1.1 The locally-yours.ae site is provided to you free of charge for your personal use subject to these Terms and Conditions and our Privacy Notice. By using the locally-yours.ae site you agree to be bound by these Terms and Conditions and our Privacy Notice.

1.2 These Terms and Conditions govern your use of the locally-yours.ae site in general, the products that you purchase in locally-yours.ae site and all services provided in connection with them.

By accessing, registering and/or continuing to use or access our services, you are agreeing to be bound by these Terms and Conditions with immediate effect. These Terms and Conditions are subject to change
by us at any time. Your continued use of the locally-yours.ae site following any such change constitutes your
agreement to these Terms and Conditions as so modified.

1.3 When using or accessing the services, you agree that you:

a) will provide true, accurate, current and complete information about yourself and your use of the services as required by us;

b) will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and  

c) will cooperate with our requests for additional information with respect to your eligibility and usage of our services.

2.1 To register on the locally-yours.ae site you must be over eighteen years of age.

2.2 You must ensure that the details provided by you on registration or at any other time are correct and
complete.

3.1 When you register to use the locally-yours.ae site you will be asked to create a password. You should keep this password confidential and not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password, you should notify us by contacting customer services immediately. 3.2 If locally-yours.ae has reason to believe that there is likely to be a breach of security or misuse of the locally-yours.ae site, we may require you to change your password or we may suspend your account in accordance with the provisions of this Terms and Conditions.

4.1 The content of the locally-yours.ae site is protected by copyright, trademarks, database rights, Domain names and other intellectual property rights and its own by the company and/or its licensors, if any and as applicable. You may retrieve and display the content of the locally-yours.ae site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the locally-yours.ae site without written permission from Us.

4.2 No license is granted to you in these Terms and Conditions to use any trademark of the company or its affiliated companies.

Except for the rights expressly granted under these Terms and Conditions all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the services, including all Intellectual Property Rights therein, will become our property.

All rights not expressly granted to you in these Terms and Conditions are reserved and retained by us or our licensors.

5.1 You may not use the locally yours.ae site for any of the purposes set out below:

Gaining unauthorized access to other computer systems,

• Interfering with any other person's usage or experience of the locally-yours.ae site,
• Interfering or disrupting networks or websites connected to the locally-yours.ae site,
• Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner,
• Transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”,
• Impersonating another person,

Referring to specific website addresses outside of the locally-yours.ae site,

Extract and/or re-utilize parts of the content of locally-yours.ae site

Utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization any substantial parts of the content of any locally-yours.ae site content

Create and/or publish your own database that features substantial parts of locally-yours.ae site (e.g.
our prices and product listings)

Advertising or More generally, use the locally-yours.ae site or its content for any illegal purpose

5.2 We reserve the right to
refuse to post material on the locally-yours.ae site or to remove material
already posted on the locally-yours.ae site. You must not try to re- post material that refused to post on the locally-yours.ae site or has previously been removed from the locally-yours.ae site

5.3 When using or accessing the
services, you agree that you will not:

a) Post-list or upload in any
manner any information which is blasphemous, defamatory, obscene, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever.
b) post, list or upload content
or items in inappropriate or prohibited categories or areas on locally-yours.ae site, including:                   
i. content or items that may be considered culturally or religiously offensive in any way;            
ii. content or items which may not be considered to be in compliance with general local law, Islamic law, rules, morals, values,ethics and traditions;               
iii. content or items that may threaten national security;               
iv. content or items which may constitute or be considered to promote gambling;             
v. securities, including shares, bonds, debentures, or any other financial instruments or assets of any description;           
vi. living or dead creatures and/or the whole or any part of any animal which has been kept or preserved by any means whether artificial or natural;         
vii. weapons of any description;            
viii. liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description and medicines;            
ix.  items that to your knowledge are defective, fake, damaged, false or misleading or that may through normal use harm another Site user’s interest or health;

x. Non-transferable vouchers

xi. Hazardous chemicals

c) post items you do not have a right to link to or include;

d) post counterfeit or stolen items;

e) breach or circumvent any laws,
third party rights or our systems, policies or determinations of your account status;

f) use our services if you no
longer fulfil the eligibility criteria or are not able to form legally binding
contracts, or are temporarily or indefinitely suspended from using our services;

g) fail to pay for items
purchased by you, unless you have a valid reason as set out in any of our
policies;

h) fail to deliver items to be returned by you (if applicable), unless you have a valid reason as set out in term related to return and refund hereinafter

i) use contact information provided to you during the course of a transaction on the locally-yours.ae site to solicit additional sales offline or on another website;

j) manipulate the price of any item;

k) interfere with any other user’s
listings

 l) take any action that may
undermine the locally-yours.ae site’s feedback and ratings systems;

m) post false, inaccurate,
misleading, deceptive, defamatory or similar content;

n) transfer your account to another party without our prior written consent;

o) distribute or post spam, unsolicited or bulk electronic communications or similar;

p) distribute viruses or any
other technologies that may harm our Services or the interests or property of
other users;

q) infringe: the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights") that belong to or are licensed to us; or

. any Intellectual Property Rights that belong to third parties;

r) harvest or otherwise
collect information about users without their consent; or

s) circumvent any
technical measures we use to provide the services.

5.4. You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising out or in connection with:

Any claim by any
third party that the use of the locally-yours.ae site by you is defamatory,
offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in breach of any applicable Laws, Regulations of Practice or Policies (Including this Policy)

6.1 You warrant, represent and undertake that:
a) you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;
b) you have full power and authority to agree to these Terms and Conditions and the execution and performance of your obligations under these Terms and Conditions does not conflict with:
c) any laws, rules, regulations, or governmental guidelines to which you are subject to; or
d) any other agreements to which you are a party to or to which you are otherwise bound by;
e) if you create or use an account on behalf of a business entity, you represent that you are authorized to act on behalf of such business and bind the business to these Terms such account is deemed to be owned and controlled by the business entity;
f) you own or have the authority to grant the rights granted to us by you under these Terms and conditions and
g) any content you submit as part of your use of the services and any products that you list do not violate the rights of any third party anywhere in the world including, without limitation, any Intellectual Property Rights (whether registered or not).
6.2. Subject to this clause the services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.
6.3. Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, as a buyer, you agree that we are not responsible for examining or warranting the listings or content provided by us or third parties through the services, and that you will not attempt to hold us liable for any inaccuracies or defects in any of the listings. As a seller, it is your responsibility to review the content of your listings for accuracy and you will not attempt to hold our catalogue/content providers or us responsible for inaccuracies. The locally-yours.ae site may contain links to external websites that are not provided or maintained by us. We do not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites and disclaim any liability for their content or practices.

7.1 Nothing in these Terms and Conditions shall limit or exclude a party’s liability:
a) for fraud, including fraudulent misrepresentation, perpetrated by that party;
b) for death or personal injury caused by the negligence of that party; or
c) for any other liability that cannot be limited or excluded under applicable law.
7.2 Subject to clause ‎7.1, in no event will we, our parent company, subsidiaries and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms and Conditions for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.
7.3 In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:
i) the content or other information you provide when using the services ;
ii) your use of or your inability to use our services ;
iii) pricing, shipping, format or other guidance provided by us;
iv) delays or disruptions in our services
v) viruses or other malicious software obtained by accessing or linking to our services ;
vi) bugs, errors or inaccuracies of any kind in our services ;
vii) damage to your hardware device from the use of products sold on the Site or our services ;
viii) the content, actions or inactions of third parties using our services ;
ix) a suspension or other action taken by us with respect to your use of the services
x) the duration or manner in which your listings appear in search results; or
xi) your need to modify practices, content or behaviour or your loss of or inability to
do business as a result of changes to these Terms of Use.
7.4 Subject to clause ‎7.1, if clauses ‎7.2 or ‎7.3 are held to be unenforceable or inapplicable for any reason, then the total liability applicable to us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms and Conditions shall be limited to the price the item sold for on locally-yours.ae site and its original shipping costs as stated in the invoice; and
7.5 You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney’s fees) (“Claims”) arising out of or relating to

i) any claims or demands made by any third party due to or arising out of your use of the services.

ii) your violation of any of the provisions of these Terms and Conditions, including, without limitation, any of the warranties, representations and undertakings.

iii) your violation of any applicable laws, including, without limitation, data protection or anti-spam laws; or

iv) the manner in which you use our services, including, without limitation, that the content you post, the items you list or you infringe the Intellectual Property Rights of the Company or any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other locally-yours.ae site users).

8.1 We may, at our sole discretion and without prejudice to any of our rights and remedies and without any
liability to you, limit, suspend or permanently withdraw your access of our services , cancel any product(s) order and/or remove hosted content submitted by you for any reason including, without limitation, the following:

a) if we believe that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms and Conditions.

b) If you use locally-yours.ae site or services for any unlawful and fraudulent purposes or in connection with a criminal offence or abuse our policy and rules.

c) You are suspected of inventory abuse or placing bulk order. The following shall (without limitation) constitute inventory abuse or placing bulk order.

i) Products ordered are not for self-consumption but for commercial resale.

ii) Multiple orders placed for same product at the same address, depending on the product category.

iii) Bulk quantity of the same product ordered.

iv) Invalid address given in order details.

v) Any abuse or fraud used to place the order; or.

vi) Any abuse or fraud used to place the order; or.

8.2 We reserve our right to take
appropriate action if you are suspected of acting fraudulently or if you file invalid and/or false claims or provides false, incomplete, or misleading information. You may be engaging in fraudulent activities if any of the following (without limitation) are met:

1. you don’t reply to the payment verification mail sent by us.
2. you fail to produce adequate documents during the payment details verification.
3. you misuse credentials not belonging to you.
4. you use invalid address, email and phone no.
5. you attempt to overuse a voucher code.

6. you return wrong or damaged product.

7. you refuse to pay for an order.

8. you abuse or harass the delivery staff.

9. miscellaneous activities conducted with the sole intention to cause loss to business/revenue to the Company.

10. your return, undeliverable rate is very high and often the returned products are missing, fake or damaged: or

11. repeated unreasonable or ingenuine request for monetary compensation.


8.3. If your access to our services or locally-yours.ae site is terminated for any reason, we may delete any content or other materials relating to your use of the service (including any credits earned through loyalty programs or reward points, if any) and we will have no liability to you or any third party for doing so. However, your transactions details may be preserved by us for purposes of tax or regulatory compliance.

8.4. For the avoidance of doubt, any amount paid and received by us in relation to a cancelled product(s) order will be refunded.

Some areas within the locally-yours.ae site may contain advertising and sponsorship and by accessing and using the locally-yours.ae site, you consent for the same as may be required.

10.1 locally-yours.ae endeavors to offer a fault-free service. However, if a fault occurs in the service, you
should report it to the customer services mentioned herein or by email at info@locally-yours.ae and we will attempt to correct the fault as soon as we reasonably can.

10.2 locally-yours.ae site may casionally restrict access to the site to allow for repairs, maintenance or
the introduction of new facilities or services.

10.3 Some purchases made on the locally-yours.ae site will also be governed by specific product terms – if you are unsure about anything related to purchasing of any product, please contact our customer support services for further assistance.

11.1 We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions, product images are for representation purposes only and may vary slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain further information, please contact our customer support services. Descriptions/performances of products stated against each are based on the catalogue and technical literature printed by the manufacturers/agent.
Therefore, the write up provided against each product is not that of the Company and subject to change without prior notice.

11.2 You will be charged the price on the locally-yours.ae site upon use of this site. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the locally-yours.ae site.

11.3 If, by mistake, we have not priced a product correctly, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we will notify the correct price to you so you can decide whether or not you wish to order the product at that price. If you decide not to order the product, we will give you a full refund on any amount already paid for that product in accordance with our refund policy.

11.4 The payment may be processed prior to locally-yours.ae dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be refunded as per our refund policy.. No cash disbursement shall be made under any condition whatsoever.

11.5 The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout. 

12.1 All products advertised are subject to availability or while stocks last (as may be applicable)

12.2 We try to ensure that we always stock the full product range and will let you know if the product is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product

12.3 In the interests of all our customers, we may place restrictions on bulk buying of some products. We reserve the right at our sole discretion, to limit the quantity per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied.

13.1 Your order is an offer to buy from us. If we accept your order, we will send you an order acceptance email
detailing the products you have ordered.

13.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email and / or SMS notifying you of the order acceptance. At this point, a contract will be concluded between us for you to buy and for us to sell the products that you have ordered
from us.

13.3 After the contract is concluded, you cannot amend your order.

13.4 At any point up until the contract is concluded, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy.

13.5. Notwithstanding the foregoing, the Company reserves the right, at its sole discretion and without
prior notice, to terminate or cancel any order or contract at any time prior to
the dispatch or supply of such goods. Such termination may be exercised for any reason, including but not limited to operational, commercial, or strategic considerations. Any payments made by you in respect of the cancelled order shall be refunded as per our refund policy.

14.1 Delivery will be made to the specified address after we accept the order. At point of delivery,
identity verification of the consignee by sighting either an original labour card, passport, driving license, Emirates ID, or free zone ID to support consignee verification, may be required by our courier or delivery partners.

14.2 Please note that we deliver only to Dubai, Sharjah and Ajman Emirates in the United Arab Emirates and we do not do international shipping.

14.3 Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take up to 5 working days dependent on supplier schedules. (Contact our customer support if further information is required)

14.4 Before ordering on locally-yours.ae site , you should check the following:

. The item will fit through the doors.

. The item will fit the exact space allocated in your premises.

. There is a clear path between the road and your front door.

. If you live in an apartment, the lift is adequate to take delivery in size and weight.

. If there are any access difficulties, please inform us in advance, and on the day you should ensure that:

. There is a clear path to your premises.

. Your floors are covered to prevent scuffing.

. Any delicate objects are put in a safe place.

We are not liable for any damage to your property or third parties’ property caused during the delivery by us or by our delivery or courier partners.

15.1 You will not be able to cancel your order directly from locally-yours.ae site.

15.2 For details of how to cancel your order please contact our customer support.

If your products arrive damaged or they are faulty, you may return them and obtain a refund or replacement
product. Please visit our returns and refunds for details of how to return them
and details of our replacement and refund policy.

17.1 We don’t accept any returns except if the products were damaged or contaminated at the time of delivery. The customer is required to follow the cooking instructions and storage instructions provided by the manufacturer on the product pack itself. If any damage occurs due to storage conditions or cooking conditions, we will not be responsible and returns will not be acceptable. If you are entitled to return the product upon after the damage or contamination has been confirmed by us following an inspection, we will refund the amount against the returned product.  

17.2 If you are entitled to a refund, we will refund you according if you meet the following criteria:

a) If we are unable to deliver products: a reasonable time of 7-10 days from the date of return authorization must be given.

b) If the Products are not edible or damaged upon delivery.

c) If the Products have been lost by us or by our delivery partners.

d) If the Product cannot be replaced.

17.3 Refunds for products purchased under a promotional offer will be based on the terms of the
promotional price. In any case, the refund amount paid by us shall not exceed the amount paid by you to us for the returned product.

17.4 Refund settlement will only be affected once the bank has refunded the money, which is the next billing cycle from the date of application of refund.

17.5 We will refund the delivery charge in full if you return all products of your order at the same time. If
you choose to keep some of the products, we may retain the balance of the delivery charge that applies to the products you keep.

17.6 Products damaged while being used do not qualify for return or replacement or refund.

18.1 Payment for your products will be taken at the time you place your order. Payments are done on a
professional third-party cyber source payment gateway.

18.2 Your credit/debit card details will be encrypted to the highest standard and held on the cyber source host payment gateway.

18.3 All customers will be charged in local currency relating to the country of order. If a foreign
currency credit card is used, then any differences between approximation in any foreign currency and actual billing price on the customer’s card bill statement is probably attributable to different credit card companies charging different
exchange rates.

19.1 Free gifts and promotional products that are given away in conjunction with a purchase may be dispatched to you separately and delivery times may vary.

19.2 If you change your mind and return your product, you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order. We may charge you a reasonable amount for the free gift if you do not return it.

We reserve the right to change, modify, and update this these Terms and Conditions at any time. If we make any material changes, we will notify you by means of a notice on this page. Please check periodically to ensure that you have reviewed the most current notice. The changes will apply immediately when made as to the use of the locally-yours.ae site. If you do not wish to accept the new Terms and Conditions, you should not continue to use the locally-yours.ae site (including purchasing any products on the locally-yours.ae site). If you continue to use the locally-yours.ae site after the date on which the change comes into effect, your use of the locally-yours.ae site indicates your agreement to be bound by the new Terms and Conditions.

21.1 The locally-yours.ae site is provided by the Company without any warranties or guarantees.

21.2 If we are informed of any inaccuracies in the content of the locally-yours.ae site, we will attempt to
correct the inaccuracies as soon as we reasonably can.

21.3 In particular, we disclaim all liabilities in connection with the following:

Incompatibility of the locally-yours.ae site with any of your equipment, software or telecommunications links; and Technical problems including errors or interruptions of the locally-yours.ae site.

21.4 Our responsibility to you shall not include any business losses, such as lost data, lost profits, lost sales or business interruption.

22.1 You may not transfer any of your rights under these Terms and Conditions to any other person. We may
transfer our rights under these Terms and Conditions to another business or
entity where we reasonably believe your rights will not be affected.

22.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.

22.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by circumstances beyond that party's control meeting the requirements of force majeure under the applicable law.

22.4 Except as expressly set out in these Terms and Conditions, all use of your personal information will be
made in accordance with our Privacy Notice and Cookies Policy.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Emirate of Dubai and the applicable federal laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Dubai.

If you have any queries about online matters, please contact us online info@locally-yours.ae